Refund policy

Last updated: September 23, 2026

This is the only refund policy for SleepCocoa. It replaces any other refund, return, or guarantee language on our site and is part of our Terms of Service.

1. The 60-Night Guarantee

Try your first pouch of SleepCocoa™ for up to 60 nights. If you don't love it, email us within 60 days of delivery and we will refund the price you paid for that first pouch, even if it's empty. You do not need to send it back.

  • Applies to the first pouch of your first order, whether it was a one-time purchase or the first order of a subscription.
  • Limited to one guarantee claim per customer and per household.
  • Refunds go to your original payment method, usually within 5 to 10 business days after we approve the request.
  • Subscription renewal orders are not covered by the guarantee. Cancel before your next billing date to avoid future charges (see Section 4).

2. Additional Pouches

For multi-pouch orders, pouches other than your first are refundable only if they are unopened and sealed and returned within 60 days of delivery. Email us first for return instructions. You pay return shipping unless the item arrived damaged, defective, or incorrect. Because SleepCocoa is a consumable supplement, opened additional pouches cannot be refunded.

3. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund at no cost to you.

4. Subscriptions

You can cancel your subscription at any time, online, from the Manage Subscription page in your account or by emailing us. Cancel before your next billing date to avoid the next charge. If you are charged for a renewal you did not intend and contact us within 7 days of the charge, before the order ships, we will cancel that order and refund it.

5. How to Request a Refund

Email support@sleepcocoa.com with your order number and the email address used at checkout. No forms.

6. Purchases From Other Sellers

This guarantee applies only to purchases made at sleepcocoa.com. SleepCocoa is not sold on Amazon, and we cannot refund or guarantee products bought from unauthorized sellers.

7. Abuse

We may decline requests we reasonably believe are fraudulent or abusive, such as repeated claims under different names or addresses, or chargebacks filed after a refund was issued.

8. Contact

SuperPrime LLC dba SleepCocoa
5665 Wilshire Blvd #1297
Los Angeles, CA 90036
support@sleepcocoa.com